Privacy Policy

Effective Date: January 29, 2025

Last Updated: January 29, 2025

1. Introduction

Loading... ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

Personal Information

We collect information that you provide directly to us:

  • Account Information: Email address, name (if provided), password (encrypted)
  • Payment Information: Processed through our payment processor (we do NOT store payment card details)
  • Communication Data: If you contact us via email

Usage Information

We automatically collect certain information when you use the Service:

  • Service Usage: Token consumption, processing history (limited by tier)
  • Technical Data: IP address, browser type, device information
  • Analytics Data: Page views, feature usage, performance metrics

Text Content

When you use our Service, the text you submit is processed through our systems and third-party text processing APIs. This processed text is temporarily stored in your account history based on your subscription tier: Natural tier retains history for 3 days, Fluent tier for 14 days, and Native tier for 30 days. After these retention periods, the history is automatically deleted. We do not claim ownership of your content, and any analysis of content for service improvement purposes is done in an anonymized manner.

3. How We Use Your Information

We use the information we collect to provide, maintain, and improve our Service. Specifically, we use your information to process your text submissions, manage your account and subscriptions, send you service-related communications, analyze usage patterns to enhance our Service, ensure security and prevent fraud, and comply with legal obligations.

We want to be clear about what we don't do with your information: we do not sell your personal information to third parties, we do not use your content for training AI models without proper anonymization, we do not share your processed text with other users, and we do not send marketing emails without your explicit consent. Your privacy is important to us, and we handle your data with care and in accordance with applicable laws.

4. Third-Party Services

To provide our Service effectively, we work with several trusted third-party service providers. These include database and authentication services, secure payment processors, email delivery services, hosting and analytics platforms, text processing APIs, and error tracking and monitoring tools.

Each of these third-party services has its own privacy policy and data handling practices. While we carefully select our service providers and require them to protect your information, we encourage you to review their privacy policies to understand how they handle your data. We are not responsible for the privacy practices of these third-party services beyond our contractual agreements with them.

5. Data Retention

We retain your information for as long as necessary to provide the Service:

Account Data

  • Active accounts: Retained while account is active
  • Deleted accounts: Removed within 90 days of deletion request

Processing History

  • Natural Tier: 3 days retention (maximum 10 items)
  • Fluent Tier: 14 days retention (maximum 100 items)
  • Native Tier: 30 days retention (unlimited items)
  • Free Users: No history retention

Processing history is automatically deleted after the retention period expires. This automatic deletion ensures that we only retain your data for as long as necessary to provide the Service according to your subscription tier.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. Our security measures include encryption of data in transit using HTTPS, encrypted password storage, secure API communication protocols, regular security updates and patches, and strict access controls and authentication requirements.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you suspect any unauthorized use of your account, please notify us immediately.

7. Your Data Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data. These rights may include the ability to access information about the personal data we hold about you, request correction of any inaccurate personal data, request deletion of your account and associated data, request a copy of your data in a structured format for portability, and object to certain types of data processing.

Please note that there are certain limitations to these rights. Processing history is automatically deleted based on your subscription tier's retention period. We may need to retain certain data as required by law or for legitimate business purposes. Account deletion requests do not entitle you to refunds for any unused portion of your subscription, as outlined in our Terms of Service. Some data may be retained in our backup systems for a limited time before being permanently deleted.

To exercise any of these rights, please contact us at . We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. We use essential cookies that are required for the Service to function properly, including authentication and security features. We also use analytics cookies to help us understand how our Service is used, which helps us improve our offerings. Performance cookies allow us to monitor and improve the Service's performance.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Most browsers allow you to manage your cookie preferences through their settings.

9. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at .

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country.

By using the Service, you consent to the transfer of your information to countries outside your country of residence, including the United States and other countries where our third-party service providers operate.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and disclose
  • Right to delete personal information (subject to exceptions)
  • Right to opt-out of the sale of personal information (we do NOT sell personal information)
  • Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at .

12. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). These include the right to access your personal data, rectification of inaccurate data, erasure (also known as the "right to be forgotten"), restriction of processing, data portability, objection to processing, and the right to withdraw consent where we rely on consent as the legal basis for processing.

We process your personal data on several legal bases: contract performance (to provide you with the Service you've subscribed to), legitimate interests (such as improving our Service and ensuring its security), and consent (where we have specifically asked for your permission for certain processing activities).

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

Changes are effective immediately upon posting. Your continued use of the Service after we post any modifications to the Privacy Policy constitutes your acknowledgment of the modifications and your consent to abide by the modified Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email:

We aim to respond to all privacy-related inquiries within 30 days. Complex requests may require additional time, and we will keep you informed of our progress.

This Privacy Policy was last updated on January 29, 2025. We are committed to protecting your privacy and handling your data responsibly. While we implement robust security measures, please be mindful that no online service can guarantee complete privacy or security. We recommend avoiding the submission of highly sensitive or confidential information through any online service.