Refund Policy

Loading... offers a 30-day money-back guarantee for first-time subscribers only, subject to strict conditions outlined in this policy. This guarantee is designed to protect customers from technical issues while ensuring the sustainability of our service.

Please read these conditions carefully before making a purchase. By subscribing to our service, you acknowledge that you understand and accept these refund terms.

You may be eligible for a refund ONLY if ALL of the following conditions are met:

• Timing: Your refund request is made within 30 days of your initial subscription purchase
• Zero Usage: You have NOT used ANY tokens from your purchased allocation (0 tokens consumed)
• No Processing History: Your account has no text processing history after the purchase date
• First Subscription Only: This is your first subscription purchase (not a renewal, upgrade, or downgrade)
• No Previous Refunds: Your account has not previously received any refunds
• Valid Account: Your account is in good standing without any violations of our Terms of Service

The following situations are NOT eligible for refunds under any circumstances:

• Any Token Usage: If you have used even one token from your allocation
• Manual Renewals: "Get More Tokens" purchases or manual subscription renewals
• Subscription Changes: Upgrades or downgrades of existing subscriptions
• Expired Tokens: Unused tokens that expire at the end of your billing period
• Quality Dissatisfaction: Dissatisfaction with processing quality or results
• Changed Circumstances: Changes in your personal or business needs
• Third-Party Issues: Problems with how third-party platforms evaluate processed text
• Partial Usage: Any amount of token consumption, regardless of how minimal
• Account Violations: Accounts that have violated our Terms of Service
• Duplicate Accounts: Purchases made from duplicate or multiple accounts

To request a refund, you must follow this process:

1. Send a written refund request to
2. Include your transaction ID and purchase date
3. Provide a detailed explanation for your refund request
4. Confirm that you understand your account will be permanently closed upon refund approval
5. Wait for our review (typically 3-5 business days)

Note: Upon refund approval, your account will be permanently terminated, and you will be prohibited from creating new accounts using the same email address or payment method.

Once a refund is approved, processing times vary by payment method:

• Credit/Debit Cards: 3-5 business days
• PayPal: 48 hours
• Other Payment Methods: Up to 10 business days

Refunds will be issued to the original payment method used for the purchase. Partial refunds are not available.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

As the Merchant of Record, Paddle:

• Processes all payments and refunds
• Handles payment security and PCI compliance
• Manages sales tax and VAT obligations
• Provides payment-related customer support

All refunds are subject to Paddle's review and approval process. Loading... works with Paddle to evaluate refund requests according to this policy.

We strongly encourage customers to contact us directly for refund requests before initiating chargebacks or payment disputes. Chargebacks harm our ability to provide service and incur significant fees.

If you initiate a chargeback or payment dispute:

• Your account will be immediately suspended
• You will be permanently banned from using our service
• We may pursue legal action to recover fees and damages
• The dispute will be contested with full transaction documentation

We reserve the right to refuse refunds if we detect:

• Fraudulent activity or payment fraud
• Abuse of the refund policy
• Multiple account creation to circumvent restrictions
• Use of temporary or disposable email addresses
• Systematic refund requests across multiple accounts
• Any attempt to exploit or manipulate our refund policy

We monitor for suspicious patterns and may require additional verification for refund requests.

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the service after any changes indicates acceptance of the updated policy.

For significant changes, we may provide additional notice through email or service announcements.

If you have questions about this Refund Policy or need to request a refund, please contact us:

Email:

Please allow 3-5 business days for a response to refund requests. Include your transaction ID and account email in all correspondence.